Cancellation & refunds
Draft for review — final terms to be confirmed by Tenalis SportsTech Pvt. Ltd. before launch.
You can cancel an upcoming booking any time from My bookings on tenalis.fit. The refund depends on how far ahead you cancel:
- 24 hours or more before your slot: 100% refund.
- Between 6 hours and 24 hours before your slot: 50% refund.
- Less than 6 hours before your slot, or no-show: no refund.
Refunds go back to the original payment method, usually within 5–7 working days. These are the rules the booking system applies when you cancel, and they are shown again before you pay.
If we cancel
If a venue has to close your court (for example for weather or maintenance), we refund you in full or move your booking to a time that suits you.
Failed payments
If money was debited but your booking was not confirmed, it is refunded automatically. WhatsApp us on +91 92465 28884 with the payment reference if you need help.